If an employee cannot access their Zoho People account, first check whether they have been added as a User, whether their account is confirmed, and whether their login access is enabled.
In Zoho People, Users have login access, while Employee Profiles do not have login access.
If an employee cannot check in or check out in Zoho People, the first things to check are attendance access, IP restrictions, geo restrictions, and the employee's attendance configuration.
If you cannot access your Zoho People account because it is locked, first check the exact message shown when you try to log in. Zoho People’s official troubleshooting documentation lists specific login and account-access issues, including IP restrictions and organizational account access.
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